slide 2 of 2 Recognition Tip (Virtual and In-Person) When your expression of appreciation is specific and personal, it will be meaningful, whether it’s delivered through email, on a phone call, via video conference, chat, or any other means in our increasingly isolated work environment. Don’t just recognize. Really appreciate. Use the acronym - SAIL. Situation your coworker was facing when they did what they did—perhaps a challenging customer situation, a broken process, or a missing team member. Action they took. What specifically did your team member do that turned things around—such as staying with a resident, filling in for a sick employee? Impact this team member had, the difference they made. Was it saving a customer relationship? Developing a faster process? Averting a crisis? Link what they did back to the purpose of your team or company. How did their actions contribute to our company’s mission/vision? Sidewalk Chalk Motivational Messages Boxes of Sidewalk Chalk were ordered by the Purchasing Department and delivered to each campus! And, Trilogy’s Creative Services Team has provided motivational messages for you to draw on the sidewalks so your team members can see and read them as they enter and leave the campus each day. This is a great way show to your appreciation to your campus team members and bring out your artistic abilities. It also helps spruce up the sidewalks! J Hero’s Work Here Signs Essential Heroes At Work yard signs have been created by Trilogy’s Creative Services team and delivered to each campus.