When your expression of appreciation is specific and personal, it will be meaningful, whether it’s delivered through email, on a phone call, via video conference, chat, or any other means in our increasingly isolated work environment. Don’t just recognize. Really appreciate.
Use the acronym - SAIL.
Situation your coworker was facing when they did what they did—perhaps a challenging customer situation, a broken process, or a missing team member.
Action they took. What specifically did your team member do that turned things around—such as staying with a resident, filling in for a sick employee?
Impact this team member had, the difference they made. Was it saving a customer relationship? Developing a faster process? Averting a crisis?
Link what they did back to the purpose of your team or company. How did their actions contribute to our company’s mission/vision?